Privacy policy

Privacy policy for Muller Consultancy Ltd including

DUNCAN MULLER COACHING is the brand name that MULLER CONSULTANCY LTD trades under.

This privacy policy sets out how MULLER CONSULTANCY LTD uses and protects any information that you provide to us when you connect with us or use our services. It also outlines the types of data we receive and collect when you use as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

MULLER CONSULTANCY is a limited company incorporated in England and is a ‘controller’ and responsible for your personal data referred to below.

MULLER CONSULTANCY is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when communicating with us, then you can be assured that it will only be used in accordance with this privacy statement.

MULLER CONSULTANCY may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

MULLER CONSULTANCY strives to maintain the highest standards of decency, fairness and integrity in all our operations. Likewise, we are dedicated to protecting our customers’, consumers’ and online visitors’ privacy on our website

What information do we collect?

We may collect the following information: name; job title; company name; contact information, including phone number (if provided), postal address and email address; demographic information, such as postcode, preferences and interests; your comments and feedback on our services (if given).

This information is collected if you request some service or information from us and sign up to join our email list or. The information collected is internally reviewed, and used to improve the content of our website, notify our visitors of updates, and respond to visitor inquiries.

In addition, as part of our coaching service, you might supply us with additional personal information such as personality assessment profiles, leadership assessment profiles, or perspectives on what you might consider your personal strengths, work motivators, favourite skills, or even your hopes and fears etc.

What do we do with the information we collect?

We require this information to understand your needs and provide you with a better service, only where we are allowed to by law, and in particular for the following reasons:

  • Provide you with our coaching services, necessary for any contract between us.
  • Internal record keeping.
  • We may use the information to improve our services.
  • We may wish to communicate with you about online or in-person events held throughout the year which provide opportunities to continue your coaching journey. This may include periodic promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided, and with your permission.
  • From time to time, we may also use your information to contact you for market research purposes.

We may contact you by email, phone or mail. We do not share your name and contact details with any third parties for marketing purposes, except in specific circumstances where during the course of a conversation an introduction is identified which may be beneficial to you. This would only be done with your express permission, and with permission of the third party.

If we believe someone is in danger of serious harm i.e. should you disclose unlawful information or should there be potential serious risk to yourself or others, I might need to share this additional personal information with the relevant authorities.

We do not use your data for automated decision making or profiling.

Once information is reviewed, we discard it or store it in our files. If we make material changes in the collection of personally identifiable information, we will inform you by placing a notice on our site. Personal information received from any visitor to our website will be used only for internal purposes and will not be sold or provided to third parties.

ICF recording of coaching hours

As part of our ongoing accreditation with the International Coach Federation (ICF), we are required to periodically submit names and email addresses, along with coaching hours, for each client. To verify this record, the ICF may contact clients expressly for this purpose only.

The ICF will only retain the Credential application materials for six (6) months after the application has been processed. At that time, all my application materials – and therefore your data – will be deleted from their systems. You can find out more about their privacy policy here:

Data security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How long we keep your data

Unless you request otherwise, we will securely hold your data for a period of 7 years following our last contact. This is to fall in line with tax requirements and based on experience of time lapses between our clients’ bookings. After 7 years we will securely delete your data.

However, we will not delete your name, email address and coaching hours – this data will be retained for the sole, yet continuing, use of ICF credentialing (see above) – and will be deleted on the last day MULLER CONSULTANCY provides a coaching service.

Links to other websites

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Controlling your personal information

You are on this list as you have previously agreed to MULLER CONSULTANCY using your personal information for contact. You may change your mind at any time by emailing

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you by MULLER CONSULTANCY, please write to

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have submitted personal information through our website and would like that information deleted from our records, or would like to update or correct that information, please use our CONTACT page.

Use of Cookies

We use cookies on our website to help you personalise your online experience. Cookies are identifiers that are transferred to your computer’s hard drive through your web browser to enable our system to recognize your browser.

The purpose of a cookie is to tell the web server that you have come to the site for the first time or have returned to a specific page. If you personalise the site’s pages, or register with any of our site’s services, a cookie enables to recall your specific information on subsequent visits.

You have the ability to accept or decline cookies by modifying settings in your browser; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of the site.

As you browse, Google Analytics and advertising cookies will be placed on your computer to collect demographic and interest information, but we do not tie the cookie to any personal information that you provide to us. If you do not wish your data to be collected via Google Analytics, you may use their opt-out tool…

Browsers can be set to accept or reject cookies automatically or notify you when a cookie is being requested.

Children’s Online Privacy Protection Act is directed to adults; it is not directed to children under the age of 13. We operate our site in compliance with the Children’s Online Privacy Protection Act and will not knowingly collect or use personal information from anyone under 13 years of age.

Non-Personal Information

In some cases, may collect information about you that is not personally identifiable. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared with other organisations for commercial purposes.

Updates and Effective Date

MULLER CONSULTANCY reserves the right to make changes in this policy. If there is a material change in our privacy practices, we will indicate on our site that our privacy practices have changed and provide a link to the updated privacy policy. We encourage you to periodically review this policy so that you will know what information we collect and how we use it.

Agreeing to Terms

If you do not agree to MULLER CONSULTANCY (including’s) privacy policy as posted here on this website, please do not use this site or any services offered by MULLER CONSULTANCY or this site.

Your use of MULLER CONSULTANCY’s services or this site indicates acceptance of this privacy policy.